Shipping policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In case of high order volume or supply delays, processing may take longer. We will notify you via email if there are any significant delays.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping (UK):

  • Standard Shipping (2–4 business days): £3.99

  • Express Shipping (1–2 business days): £7.99

  • Free shipping on orders over £50

International Shipping:

  • Standard International (7–14 business days): Rates vary by location

  • Customers are responsible for any customs duties or taxes applied.

Delivery Issues

We are not liable for delays caused by courier services, weather, or other circumstances beyond our control. If your package appears to be lost or significantly delayed, please contact us at [your support email], and we’ll do our best to assist.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to become available.

Returns and Exchanges

For information on returns, please refer to our Return Policy.

Contact

If you have any questions or concerns about your shipment, please contact us at hello@pemberry.co.uk.